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At SANEAMIENTOS CARMELO SL we offer several shipping options, although we always use courier companies. The cost depends on several factors: the destination, the selected delivery time, the purchase amount, and the weight of the shipment.
Please note that to ensure delivery times are met, you must place your order before 1:00 PM. After this time, your order will be processed the next business day, as we cannot deliver it to the shipping company that same day.
Orders paid by bank transfer will not be processed until we receive the transfer amount in our checking account. For other payment methods, the order will begin processing immediately. Therefore, if the order is urgent, we recommend not using bank transfer as a payment method.
Whenever you place an order on our website, we'll notify you by email when it's shipped. We also monitor the delivery and will contact you if there are any problems. That's why we ask you to provide a phone number and email address during the ordering process.
During the purchasing process, we also offer the possibility of collecting the order at our establishment or sending your own transport (CARRER DE LUGO, 45, 08032 BARCELONA) during public service hours from Monday to Friday between 8:00 a.m. and 5:00 p.m. except holidays in our working calendar. In this method, only handling costs (€1) are added.
We use a third-party API that offers a price comparison tool. Based on your destination, weight, and dimensions, it will provide you with the options available in your area, as well as the cost for each option.
For purchases over €60 to mainland Spain, shipping costs are free, with some exceptions due to product size, weight, or special characteristics.
Delivery Times and Days
Most shipping companies only operate Monday through Friday, so they don't usually deliver on Saturdays or, of course, Sundays or holidays. Furthermore, when we provide approximate delivery dates, we don't take into account local or regional holidays at the destination, but rather national and local holidays at the origin.
Regarding delivery times, we cannot guarantee a delivery time. Shipping companies may deliver throughout the agreed day before 8:00 PM. However, an approximate delivery time may be provided, which the company will try to meet, but is not obligated to do so. If they cannot reach you, the shipping company will attempt a second delivery. If they cannot reach you after the second attempt, you must pick up the order at the shipping company's facilities.
Delivery times for shipments will be those indicated by the selected carrier. These deadlines will be met provided there are no unforeseen or extraordinary circumstances beyond our control. If for any reason the delivery date cannot be met, we will inform you of this circumstance.
Your order will be delivered by our logistics providers to the shipping address indicated, except in the event that you are not at home or if the property's characteristics, volume, or weight of the order make delivery impossible. In this case, our provider will leave you a note or contact you to arrange the delivery date and time or pick-up location.
Right of withdrawal
You have the right to withdraw from this contract within 14 calendar days without giving any reason.
The withdrawal period will expire 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the last of those goods.
To exercise your right of withdrawal, you must notify SANEAMIENTOS CARMELO SL / CARRER DE LUGO, 45, 08032 BARCELONA, https://saneamientoscarmelo.com/en/ , of your decision to withdraw from this contract by means of an unequivocal statement (for example, a letter sent by post, fax, or email). You may use the model withdrawal form below, although its use is not mandatory.
To comply with the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of this right before the corresponding deadline expires.
If you withdraw from this contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method we offer), without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will process the refund using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any costs as a result of the refund. We may withhold the refund until we have received the goods back or until you have supplied proof of having sent them back, whichever is earlier.
You must return or deliver the goods to us directly, without undue delay and, in any event, no later than 14 calendar days from the date you notify us of your decision to withdraw from the contract. The deadline will be deemed met if you return the goods before this deadline has expired. You must bear the direct costs of returning the goods.
You will only be liable for any diminished value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal will not apply to contracts that refer to:
- The supply of goods whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period.
- The supply of goods made according to the consumer and user's specifications or clearly personalized.
- The supply of goods that may deteriorate or expire quickly.
- The supply of sealed goods that are not suitable for return due to health protection or hygiene reasons and that have been unsealed after delivery.
Consider these exceptions when purchasing certain products such as copper, cut-to-size products like cables and pipes, or open osmosis filters.
Model withdrawal form
– To the attention of SANEAMIENTOS CARMELO SL / CARRER DE LUGO, 45, 08032 BARCELONA, https://saneamientoscarmelo.com/en/ :
– I hereby inform you/we hereby inform you (*) that I withdraw from my/we withdraw from our (*) contract of sale of the following good/provision of the following service (*)
– Ordered on/received on (*)
– Name of the consumer and user or consumers and users
– Address of the consumer and user or consumers and users
– Signature of the consumer and user or consumers and users (only if this form is submitted in paper form)”
- Date
(*) Delete as appropriate.
